Cancellation and Refund Policy

Thank you for shopping with Karki Techs. We aim to provide you with the best experience when purchasing our digital products. Please read our Cancellation and Refund Policy carefully before making a purchase.

1. Eligibility for Cancellation or Refund

You are eligible for a cancellation or refund under the following conditions:

• Before Downloading: If you have purchased a product but have not yet downloaded the files, you can request to cancel the purchase and receive a full refund.
• File Issues: If there is an issue with the digital product you have downloaded, such as corruption or an error, you may request a refund or a replacement. This is subject to confirmation by our team after investigating the issue.

2. How to Request a Cancellation or Refund

To request a cancellation or refund, please follow the steps below:

• Step 1: Ensure that you have not downloaded the files, or if you have, provide details about the issue with the file (e.g., corruption or other technical problems).
• Step 2: Contact our support team at [email protected] with the following information:
  • Your Order ID or Payment ID.
  • The reason for the cancellation or refund request.
  • A brief description of the issue, if applicable.

3. Processing of Refunds

• Once we receive your cancellation or refund request, we will review the details and process it accordingly.
• Refunds will be issued to the original payment method used for the purchase.
• If a refund is approved, it may take up to 5-10 business days for the amount to reflect in your account, depending on your payment provider.

4. Refund Exceptions

• Refunds are not applicable if you have already downloaded the files.
• Refund requests made after a download will be rejected unless the file is confirmed to have technical issues or errors, and no alternative solutions (like file replacement) are possible.

5. Return

All purchases are delivered as digital files; no returns are available.

6. Contact Information

For any questions or concerns regarding cancellations and refunds, please feel free to reach out to us through:

• 📧 Email: [email protected]
• 💬 Live Chat: Available on our website for instant support.