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My payment was deducted, but I haven’t received an order confirmation. What should I do?

If your payment was deducted, please wait 10 to 15 minutes, as there may be a delay from our payment gateway partner. In most cases, you will receive your order confirmation within this time. If you still haven’t received it after 15 minutes, please get in touch with us via live chat, WhatsApp or email us at admin@karkitechs.com for assistance.

I downloaded the file, but it shows a damaged or corrupted error. What should I do?

Our Photoshop design files are compressed in RAR format, and we recommend extracting them using WinRAR or 7-Zip. If you use WinZip, you may encounter a "damaged or corrupted" error. Please try extracting the file with WinRAR or 7-Zip, and your issue should be resolved. If you still face any problems, feel free to contact us via live chat, WhatsApp or email us at admin@karkitechs.com

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